Payment and delivery

This page sets out payment methods, delivery charges, estimated times and the checks to make on delivery. The actual charge is always shown in the cart before an order is confirmed.

Payments

To prevent fraud, payment may be subject to provider checks and the bank’s strong customer authentication. If a check is not passed, the order may be suspended or cancelled. PuntoSpettacoli Store never asks customers to email full copies of payment cards.

Delivery in Italy

Minimum order: €120.00 plus VAT for products, excluding shipping (€146.40 including 22% VAT for delivery to Italy).

We ship by express carrier. Rates depend on the total product weight and destination; Sicily and Sardinia have their own rate band. Delivery is to street level unless otherwise agreed in writing.

Rates include VAT.

Delivery to Europe

For the countries listed below we apply a weight-band flat rate (GLS/BRT market estimate, not a guaranteed supplier tariff). The checkout total always prevails.

Countries: Germany (DE), Switzerland (CH), France (FR), Spain (ES), Portugal (PT), Austria (AT), Poland (PL), Belgium (BE), Bulgaria (BG), Greece (GR), Lithuania (LT), Netherlands (NL), Romania (RO).

Online international shipping is available up to 30 kg; heavier orders require a freight quotation. Amounts match the checkout; any customs charges are not included.

Amounts include VAT. The checkout total prevails only in the event of rounding or additional services. Foreign rates are estimates and may be realigned after the first live orders.

Pallet and oversized transport

Orders with total weight from 100 kg, a longest side over 240 cm, or items that require pallet transport cannot complete online payment: the cart shows a non-binding estimate (from €167 including VAT) and sends a freight quote request. We confirm the cost before fulfilment based on destination, unloading and carrier availability.

Timing and tracking

For in-stock products, delivery in Italy normally takes 5–7 business days in total, including order handling and carrier transit, as shown at checkout. For bank transfers, this period starts when the funds clear. International delivery normally takes 5–8 business days in total. Islands, remote areas, bulky parcels, holidays or events outside our control may take longer. Delivery dates are estimates unless expressly agreed otherwise.

Where available, a tracking link is emailed and can be viewed in “My orders”.

Checks on delivery

Before signing, check the number of parcels and the external condition of the packaging. If you see damage, openings, wet areas or missing parcels, accept with a specific reservation describing the issue on the proof of delivery, for example: “packaging crushed on the right side”. A generic reservation may be insufficient for a carrier claim.

Photograph the packaging, shipping label and product, and contact customer service promptly. Failure to make a reservation does not remove statutory warranty rights where damage was not visible on delivery.

Storage, refusal and incorrect address

If delivery fails because the recipient is absent, the address is incorrect, the parcel is not collected or refusal is unjustified, the carrier may hold and subsequently return the parcel. Documented holding and return costs may be charged to the customer, without prejudice to consumer withdrawal rights and cases of damaged or non-conforming goods.

Invoice

Tax details must be entered correctly when ordering. The tax document is issued from the information provided and sent as required by applicable law; it may not always be possible to amend it after issue.

Returns and withdrawal

Consumers may withdraw from a purchase within 14 days of delivery without giving a reason. For the conditions, exceptions, return costs and procedure, see Right of withdrawal and returns.

Last updated: 12 October 2026.